Refund & Returns Policy
Effective Date: September 28, 2026
Last Updated: September 28, 2026
This Refund & Returns Policy explains how refund, cancellation, return, and replacement requests are handled for purchases made through our website.
Our services may include both virtual gifts / digital support products and physical merchandise. Different rules apply depending on the type of product purchased.
This website is operated by GXXK.
1. Virtual Gifts & Digital Support
Virtual gifts, fan support contributions, digital items, and similar products are considered digital services.
Because these products are generally processed and delivered immediately, all completed virtual gift purchases are final and non-refundable.
Once a virtual gift has been successfully delivered or credited to the intended content creator, it cannot normally be reversed.
Limited Exceptions
A refund may be considered in exceptional circumstances, including:
- A verified fraudulent transaction
- A confirmed technical or system error
- A duplicate charge caused by our system
- A situation where the intended content creator is permanently unable to receive the virtual gift before delivery is completed
All refund requests are subject to review.
2. Physical Merchandise Returns
Eligible physical merchandise may be returned within 14 days after delivery.
To qualify for a return, the item must generally:
- Be unused
- Remain in its original condition
- Include the original packaging where applicable
- Be returned with all included accessories or components
Items that have been used, damaged after delivery, or materially altered may not qualify for a refund.
Return Shipping
Unless the return is caused by an error on our part, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method when returning merchandise.
3. Refund Processing
For eligible physical merchandise, refunds will be reviewed after the returned product has been received and inspected.
Once approved, we generally process the refund within 3–5 business days.
Refunds will normally be issued to the original payment method used for the purchase.
Please note that your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund in your account after we process it.
4. Order Cancellations
Virtual Gifts
Virtual gift and digital support orders are processed quickly and cannot normally be canceled after submission or successful payment.
Physical Merchandise
Physical merchandise orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped or entered the fulfillment process.
Once an order has been shipped, cancellation is no longer available and the standard return procedure will apply.
5. Damaged, Defective, or Incorrect Products
If you receive a physical item that is:
- Damaged
- Defective
- Incorrect
please contact us within 7 days of delivery.
Your message should include:
- Your order information
- A description of the problem
- Clear photos showing the issue
Please contact:
After reviewing the request, we may provide an appropriate resolution, such as:
- A replacement
- A refund
- Another reasonable solution
If the problem is confirmed to be caused by us or the product itself, we will cover reasonable return shipping costs where applicable.
6. Non-Refundable Situations
Unless required otherwise by applicable law, refunds may be refused in situations including:
- Virtual gifts that have already been successfully delivered
- Change-of-mind requests for completed digital support purchases
- Physical products returned outside the applicable return period
- Physical products that have been used, damaged, or altered after delivery
- Returns made without required information or supporting evidence
- Orders that do not meet the conditions described in this policy
7. Policy Updates
We may revise this Refund & Returns Policy from time to time to reflect changes to our services, operational practices, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
Where appropriate, significant changes may also be communicated through the website.
8. Contact
For refund, cancellation, return, or replacement questions, please contact us at:
Email: lmxq_lion@qq.com
Please include your order number and a brief description of your request so we can review it more efficiently.