Frequently Asked Questions
Find quick answers about accounts, virtual gifts, physical products, payments, refunds, privacy, and customer support.
Account & Login
How old do I need to be to create an account?
You must be at least 13 years old to create an account and use our services, subject to applicable law and our Terms of Service.
I forgot my password. What should I do?
Use the “Forgot Password” option on the login page and enter the email address associated with your account.
If you do not receive the reset email, check your spam or junk folder. If you still need help, contact:
Can I change my username or email address?
Some account details may be updated directly through your account settings.
For changes to your registered email address or other important account information, contact us at lmxq01@outlook.com. We may ask you to verify account ownership.
Virtual Gifts
Are virtual gifts refundable?
Virtual gifts and digital support purchases are generally final and non-refundable once successfully processed.
Refunds may be considered in limited situations, including:
- Duplicate charges
- Proven fraudulent transactions
- Technical errors
- A service issue that prevents the virtual gift from being delivered
Please refer to our Refund & Returns Policy for more details.
What information does a creator see when I send a virtual gift?
Creators may see limited information such as your display name or username so they can acknowledge your support.
Your private contact information, including your email address, is not intentionally shared with creators unless necessary to provide the service or authorized by you.
Can I cancel a virtual gift after placing the order?
Virtual gift orders are usually processed quickly after payment is completed.
Once an order has been successfully processed or delivered, it generally cannot be canceled.
If you believe an order was placed incorrectly because of a technical issue, contact us as soon as possible at lmxq01@outlook.com.
Physical Products
How long does shipping take?
Physical merchandise is generally processed within 1–3 business days.
Actual delivery time depends on the destination, shipping method, logistics provider, customs processing, and other factors outside our control.
Tracking information will be provided where available.
Can I return or exchange a physical product?
Eligible physical products may be returned or exchanged within 14 days of delivery, provided they are unused, in original condition, and meet the requirements in our Refund & Returns Policy.
Please contact us before sending anything back:
Who pays for return shipping?
Customers are generally responsible for return shipping when the return is due to a change of mind or other customer-related reason.
If the item is damaged, defective, or incorrect, contact us first. If the issue is confirmed, we may provide an appropriate solution, including covering reasonable return shipping costs where applicable.
Payments & Refunds
What payment methods do you accept?
Available payment methods may include:
- Major credit and debit cards
- PayPal
- Other payment methods supported by our payment processors
Payment options may vary by country or region.
We do not store complete payment card details on our servers.
How long does a refund take?
Approved refunds are generally processed by us within 3–5 business days.
After that, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.
Why did my payment fail?
Please check:
- Card or payment details
- Expiration date
- CVV/security code
- Available balance or credit limit
- Billing information
- Whether your bank blocked the transaction
You may also try another available payment method.
If the problem continues, contact:
Privacy & Security
How is my personal information protected?
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
No online system can be guaranteed to be completely secure. For more information, please review our Politique de confidentialité.
Can I request access to or deletion of my data?
Depending on your location and applicable law, you may have rights to request access, correction, deletion, or information about how your personal data is used.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Support
How can I contact GXXK?
For questions about orders, payments, virtual gifts, physical products, privacy, or other issues, contact us at:
E-mail : lmxq01@outlook.com
We generally aim to respond within 1–2 business days.
Where can I read GXXK’s policies?
You can review:
- Politique de confidentialité
- Conditions d'utilisation
- Refund & Returns Policy
- FAQ
Does GXXK update these policies?
Yes. GXXK may update its policies from time to time to reflect changes in our services, business practices, or legal requirements.
When significant changes are made, the updated version will be posted on the GXXK website with a revised “Last Updated” date.